Frequently asked questions

On this page, you’ll find an overview of the frequently asked questions. Can’t find what you’re looking for? Please send me a message.

JEWELLERY

• Are there any more pictures or videos available of the items of antique and vintage jewellery in the store?

  I am happy to take more photographs and make videos of the jewellery. Please send an email to post@kimvanzweeden.nl. It may take a little while because I store the jewellery in a safe location. Thank you for your understanding and patience.

• Can I try on the jewellery before I decide to buy it?

  Unfortunately not, but we can set up an online meeting via Teams or Zoom. Send me an email and we’ll make it happen!

  I make sure to make excellent photographs. These are very clear and show you all the different sides and details of the jewellery, including any signs of having been worn by previous owners. The description always states clearly whether a ring can be adjusted to a bigger or smaller size in case it is not a perfect fit for you.

• Can you adjust the size of the ring?

  Yes, this is almost always possible. Unless the description of the ring states that it’s not possible because of the design. I work together with a skilled and experienced goldsmith in Rotterdam. Call or email me for more information.

  If you don’t want to make use of the service and have ordered a ring from my store and it turns out to be too large or too small, you can return it within 14 days under certain conditions. You will find these conditions in the FAQ on this webpage. If you really love the ring and want to keep it, I recommend that you go to a local jeweller who you trust. This jeweller can adjust the size of the ring.

• Do I get a laboratory report with my purchase?

  Every item of jewellery with a gemstone in my store has been assessed by a qualified expert who has many years of experience. When you buy an item of jewellery with a gemstone, you will receive a professional laboratory report from his gemmology laboratory.

• The piece of jewellery that I want to buy has already been sold. Do you have another one?

  No, unfortunately I don’t. All the vintage and antique jewellery I sell is unique. Would you like to buy something similar? Let me help out! Please send your wishes, your ring size and the amount of money you wish to spend to post@kimvanzweeden.nl. I frequently go to antique markets and art auctions both in the Netherlands and abroad, so I can keep a lookout for you. There are no obligations.

   

• My order is a present. Could you gift-wrap it please?

  Every order is treated like a present. All items of jewellery are gift-wrapped. Would you like to add a personal message on a card? Do specify this when you place your order. What’s more, all orders are shipped in blank packaging so it will be a surprise until you open the package.

RESERVATIONS, PAYMENT AND RETURNS

• Can I reserve a piece of jewellery?

  I can reserve the piece of jewellery for you for 24 hours. Please send an email to post@kimvanzweeden.nl. The period of 24 hours starts after I have confirmed receipt of your reservation. Of course, I try to answer all emails as quickly as I can. If the piece of jewellery has been sold in the meantime, I am sorry to have to disappoint you. Thank you for your understanding and patience.

• How can I pay in the online store?

  To buy a piece of jewellery in my shop, please send an email to post@kimvanzweeden.nl. I will send you an invoice as soon as possible.

• Am I allowed to return jewellery after I have purchased it?

  Every piece of jewellery is accurately described in full detail. The photographs are very clear so you can see if there are any signs of them having been worn by previous owners. Should the item of jewellery you purchased not be to your complete satisfaction, then you can return it within 14 days after receiving it but only under the condition that the parcel is insured and that proof of this insurance is sent to post@kimvanzweeden.nl.

  The postal address is Vijverhofstraat 92, 3032 SN Rotterdam, The Netherlands.

  The postage and insurance costs for returning the jewellery are paid by you, the customer. The customer is also responsible for the return shipment. As soon as I receive the parcel and the jewellery is in the same condition as when I shipped it to you, I will confirm receipt and make sure that the purchase price is paid back into your account within 14 days.

  I cannot accept damaged jewellery or jewellery that has been returned to me more than 14 days after purchase. No matter what the circumstances are. Thank you for your understanding.

   

   

SHIPMENT

• Do you ship jewellery to anywhere in the world?

  Yes, I do.

• How much are the shipping costs?

  After receiving your order, I will let you know the shipping costs. This is based on the order and your address. Obviously, the parcel is always insured when it is shipped. This means that you must show your ID when the package is delivered to you and you also have to sign for it.

• Do I need to pay any import duties?

  The country where the parcel is delivered to determines whether there are any import duties and other taxes. There are not always additional charges, but if there are they are based on the value of your jewellery for example. Unfortunately, I cannot calculate these costs beforehand as they differ for each country. It is the responsibility of the buyer to pay for any import duties.

• It has been weeks since I ordered the jewellery and my parcel has not been delivered yet. What should I do?

  As soon as I post the package with the jewellery to you, you will receive confirmation of this and a code you can use for tracking and tracing. If the parcel is lost while it is being shipped, I will do anything in my power to help you find it. I will always ask for proof of delivery to the transport company. I am not responsible if the parcel is lost in the post. Please choose a trustworthy address to have the jewellery shipped to.

• I received my parcel, but there’s no invoice. Why not?

  I don’t print any invoices in order to make my business more sustainable. After you order jewellery from my online store, you will receive an invoice by email. This is better for the environment as it saves paper. Thanks for your understanding.

   

GIFT VOUCHERS TERMS AND CONDITIONS

• Voucher duration

  Gift vouchers are valid for 24 months from date of issue and purchases must be made within this period. Unused values will not be refunded after the expiry date.

• Use of multiple vouchers

  Only one gift voucher can be used per purchase.

• Personal gift voucher

  Gift vouchers from Kim van Zweeden Jewellery are strictly personal and can’t be given to someone else.

• Use of promotional codes and sale prices

  Gift vouchers cannot be used in combination with promotional codes or sale prices.

• Minimum spend with your gift voucher

  Gift vouchers can only be redeemed against products from Kim van Zweeden Jewellery starting from €250.

• Transfer

  Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

• Return policy

  If you return any products you have purchased using a gift voucher, the balance of the gift voucher will again be on a gift voucher, only valid within the original expiry date. It cannot be redeemed for cash.

• Lost, stolen or destroyed

  Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.

ABOUT KIM VAN ZWEEDEN AND HER BUSINESS

• Can I visit your boutique in Rotterdam?

  Unfortunately not, but we can set up an online meeting via Teams or Zoom. Send me an email and we’ll make it happen!

• Where do you find this beautiful jewellery?

  As a big fan of vintage and antique jewellery, I am always looking for exceptional items of jewellery. I usually find jewellery in or near Rotterdam, but occasionally on business trips throughout the Netherlands or abroad.

• How did you become a jewellery expert?

  I became fascinated by jewellery as a child. I am particularly interested in the stories connected to pieces of jewellery. As a self-taught expert I have done many years of research: books, documentaries, museums, blogs and conversations with dealers of antiques and fellow collectors both in the Netherlands and abroad. I am currently studying Gemmology at the Dutch Gemstone Laboratory at Naturalis/ University of Leiden.

• Can I become an intern or an employee in your business?

  There might be a vacancy soon. Please send an email  to post@kimvanzweeden.nl with your cv and motivation.